What to do with Client Dissatisfaction

Written by Allan Colman on February 3, 2015. Posted in Attorney Marketing, Business Development, Client Retention.

While client dissatisfaction is never comfortable to deal with, it is something you should be aware of long before a client disengages. Even if it seems insignificant, when even the smallest issues arise during an engagement DEAL WITH THEM IMMEDIATELY. Especially if they have been a long term client, take action and win them back. According to Jay Abraham, 80% of these relationships can be recovered with instant actions – in fact, you may find that they become your best clients.